Dear sisters, if you have issues with an Islamic clothing site located in North America please contact the Better Business Bureau. Don’t just let it go! Problematic sites like Essence of Black need to be reported so that you can spare the next person, insha’allah. I started going on there to look up sites I’ve never ordered from before and was appalled by some the poor ratings I saw. Wow.
The other thing I advise you to do is to follow up when you’re contacted by the BBB. I was disappointed to see how many people didn’t follow up on their complaints. I know we’re all busy but it’s important.